In this age of technological wonders, it’s difficult to find any corner of our lives that hasn’t been affected by them. So many things that people once thought of as the way things would always work have fallen by the wayside. Home telephones and phone books, public phones, record players, cassette tapes, video stores, camera film, and so many more once ubiquitous items are now merely curiosities of a bygone age!
One of the industries that has seen a lot of change and is destined to see even more is travel. Paper airline tickets and traveller’s checks have dwindled and disappeared, replaced by digital equivalents. Many of the services once handled by brick-and-mortar travel agencies now take place online, the tour operator software ultimate guide showcases many of the exciting technological advances the travel industry has now embraced.
More and more technologies are coming into the world of tourism, here are some of the exciting new ways that today’s tour operators can use them to create amazing new travel experiences for their customers!
Mobile Apps – These specialized software programs are designed to run on mobile devices like tablets and smartphones, enabling them to perform a wide range of tasks and functions. These apps are a terrific way for tour operators to communicate with their customers, and share new tools and features that can make their experience even more special. Mobile apps can be used for sending reminders, wake-up calls, notifications, requests for feedback, customer support, and even summon assistance in the event of an emergency! Tech-savvy tour operators provide their customers with mobile app recommendations, maps, tips, and reviews to augment their experience, as well as offering a platform for making easy payments on purchased services and booking.
Virtual And Augmented Reality – These incredible new technologies allow people to experience interactive and immersive simulated worlds or digital representations of actual reality with the aid of devices like special glasses and headsets, or just smartphones! This is a great way for tour operators to introduce activities and destinations, giving customers a taste of what they will actually experience in advance, while showcasing the highlights to build excitement. VR tech can be used for previewing itineraries, or allowing virtual access to otherwise inaccessible points of interest. VR glasses allow the tour operator to share interesting information, maps, games, and insights overlaid upon the actual world to accentuate the customer’s experiences.
Social Media And Websites – The internet offers tour operators fantastic opportunities for marketing and promoting their services anywhere around the globe! Social media and websites are the perfect venues for promoting destinations, running awareness campaigns, sharing customer experiences and testimonials, and attracting new customers! Inspired tour operators can take advantage of social media and websites to collect and share feedback, host reviews, and show off positive ratings to get the attention of potentially interested people to their travel services
High tech is everywhere in the travel industry now, even the Australian Government’s official tourism site is getting with the times by promoting digital visa processing. If you are a tour operator, we hope this helps inspire you to take your business to the next level!